Reuseapp by Fodac

REUSEAPP TERMS OF SERVICE

Last updated: January 8, 2025

1. ACCEPTANCE OF TERMS

Welcome to ReuseApp ("we," "our," or "us"). By accessing or using the ReuseApp platform (the "Service"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

2. DESCRIPTION OF SERVICE

ReuseApp is a web-based platform designed specifically for nonprofit organizations engaged in medical equipment reuse. The Service provides tools for:

Client management and record-keeping
Medical equipment inventory tracking
Equipment matching and distribution management
Grant reporting and funder compliance
Operational analytics and reporting

The Service is intended to help organizations improve the quality of life for individuals living with disabilities and chronic illness through streamlined operations and better data management.

3. ELIGIBILITY

3.1 Organization Requirements

The Service is designed for and intended to be used by:

Registered nonprofit organizations
Medical equipment reuse programs
Community service organizations
Healthcare facilities providing equipment lending services
Government agencies administering assistive technology programs

3.2 Age and Authority

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If using the Service on behalf of an organization, you must have authority to bind that organization to these Terms.

3.3 Geographic Restrictions

The Service is currently available to organizations operating in the United States. Use from other jurisdictions may be subject to additional restrictions and compliance requirements.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use the Service, you must:

Provide accurate, current, and complete registration information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized access or security breach

4.2 Account Responsibility

You are responsible for all activities that occur under your account. You agree to:

Use strong passwords and enable two-factor authentication when available
Not share your account credentials with others
Not allow multiple individuals to use a single account
Immediately notify us of any suspected unauthorized use

4.3 Account Termination

We reserve the right to suspend or terminate accounts that:

Violate these Terms
Are inactive for extended periods
Are associated with fraudulent or illegal activity
Pose a security risk to the Service or other users

5. SUBSCRIPTION AND PAYMENT TERMS

5.1 Subscription Plans

ReuseApp offers multiple subscription tiers with varying features, client limits, and support levels. Current pricing and plan details are available at [website/pricing].

5.2 Payment

Subscriptions may be billed monthly or annually
Payment is due in advance for the selected billing period
All fees are non-refundable except as expressly provided in these Terms
Prices are subject to change with 30 days' notice

5.3 Free Trial

We may offer a free trial period for new users:

No credit card required for trial activation
Full access to Growth plan features during trial period
Trial automatically expires after 30 days unless a paid subscription is activated
We reserve the right to modify or discontinue free trials at any time

5.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless:

You cancel your subscription before the renewal date
Your payment method fails
We terminate your account

5.5 Cancellation and Refunds

You may cancel your subscription at any time through your account settings
Cancellation takes effect at the end of the current billing period
No refunds are provided for partial billing periods
Upon cancellation, you retain access to the Service until the end of the paid period
After cancellation, your data is retained for 90 days before permanent deletion

5.6 Failed Payments

If payment fails:

We will attempt to charge your payment method up to 3 times
You will receive email notifications of payment failures
After 10 days of failed payment, your account may be suspended
After 30 days of non-payment, your account may be terminated

5.7 Nonprofit Pricing

Special pricing may be available for qualifying nonprofit organizations. Contact [sales@reuseapp.com] for information about nonprofit discounts and verification requirements.

6. ACCEPTABLE USE POLICY

6.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. Specifically, you may use the Service to:

Manage client records for your medical equipment reuse program
Track donated, refurbished, and distributed equipment
Generate reports for funders and grant compliance
Facilitate equipment matching and distribution
Analyze operational metrics

6.2 Prohibited Uses

You may NOT use the Service to:

Violate any applicable laws, regulations, or ordinances
Infringe upon intellectual property rights of others
Upload or transmit malicious code, viruses, or harmful software
Attempt to gain unauthorized access to the Service or other users' accounts
Interfere with or disrupt the integrity or performance of the Service
Use the Service for purposes other than medical equipment reuse operations
Resell, sublicense, or otherwise commercialize the Service
Use automated systems (bots, scrapers) without our written permission
Store or transmit content that is illegal, harmful, threatening, abusive, or defamatory
Violate the privacy or other rights of third parties
Engage in any activity that could damage our reputation or goodwill

6.3 HIPAA and Protected Health Information

While the Service is designed with privacy and security in mind:

ReuseApp is HIPAA-compliant for Business Associate Agreement (BAA) customers
You are responsible for ensuring your use complies with HIPAA requirements
Do not store Protected Health Information (PHI) without executing a BAA with us
Contact [compliance@reuseapp.com] to execute a Business Associate Agreement

6.4 Data Accuracy

You are responsible for:

The accuracy, quality, and legality of data you submit to the Service
Obtaining necessary consents from clients for data collection and storage
Complying with applicable privacy laws and regulations
Maintaining appropriate data retention and deletion policies

7. INTELLECTUAL PROPERTY RIGHTS

7.1 ReuseApp Ownership

The Service, including all software, designs, text, graphics, logos, and other content (excluding User Content), is owned by ReuseApp and protected by copyright, trademark, and other intellectual property laws. You receive no ownership rights in the Service.

7.2 Limited License to Use Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your organization's medical equipment reuse operations.

7.3 User Content License

By uploading content to the Service ("User Content"), you grant us:

A worldwide, non-exclusive, royalty-free license to use, store, reproduce, and process your User Content solely to provide the Service
The right to make backup copies for disaster recovery and service continuity
The right to aggregate and anonymize data for service improvement and analytics

We will NOT:

Sell your User Content to third parties
Use your User Content for marketing without your permission
Share identifiable client information with third parties (except as required by law or with your consent)

7.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service:

You grant us an unrestricted, perpetual license to use such feedback
We have no obligation to compensate you for feedback
We have no obligation to implement your suggestions

7.5 Trademarks

"ReuseApp" and associated logos are trademarks of ReuseApp. You may not use our trademarks without our prior written consent.

8. PRIVACY AND DATA PROTECTION

8.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our Privacy Policy.

8.2 Data Security

We implement reasonable security measures to protect your data, including:

Encryption of data in transit and at rest
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Employee training on data security and privacy
Incident response procedures

However, no system is completely secure, and we cannot guarantee absolute security.

8.3 Data Ownership

You retain all ownership rights to your User Content. We claim no ownership over your client data, equipment records, or other information you store in the Service.

8.4 Data Portability

You may export your data at any time in standard formats (CSV, PDF, Excel). Upon request, we will provide your complete data in machine-readable format.

8.5 Data Retention After Termination

Upon account termination:

Your data remains accessible for 90 days
After 90 days, data is permanently deleted from our active systems
Backup copies are deleted according to our standard retention schedule (180 days)
You may request early deletion by contacting [support@reuseapp.com]

9. SERVICE AVAILABILITY AND MODIFICATIONS

9.1 Service Availability

We strive to provide reliable, continuous access to the Service. However, we do not guarantee:

Uninterrupted or error-free operation
That defects will be corrected immediately
That the Service will meet your specific requirements
Specific uptime percentages (except as provided in Enterprise-level SLAs)

9.2 Maintenance and Downtime

We may:

Perform scheduled maintenance with advance notice
Conduct emergency maintenance without notice when necessary
Temporarily suspend access during maintenance periods
Update, modify, or enhance the Service at our discretion

9.3 Service Modifications

We reserve the right to:

Add, modify, or remove features at any time
Change how the Service operates
Update system requirements
Discontinue the Service with 90 days' notice

We will make reasonable efforts to:

Notify you of material changes in advance
Minimize disruption to your operations
Provide migration assistance for significant changes

9.4 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

Natural disasters
Acts of government or terrorism
Network or infrastructure failures
Pandemics or public health emergencies
Labor disputes
Third-party service provider failures

10. THIRD-PARTY SERVICES AND INTEGRATIONS

10.1 Third-Party Services

The Service may integrate with or contain links to third-party services, including:

Payment processors
Cloud storage providers
Email delivery services
Analytics platforms

10.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for:

The availability or reliability of third-party services
The content, policies, or practices of third-party services
Any damages arising from your use of third-party services

10.3 No Endorsement

Links to or integrations with third-party services do not constitute our endorsement of those services.

11. LIMITATION OF LIABILITY

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
UNINTERRUPTED OR ERROR-FREE OPERATION

11.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REUSEAPP SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, REVENUE, DATA, OR USE
BUSINESS INTERRUPTION
COST OF SUBSTITUTE SERVICES

ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Cap on Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR
$100

11.4 Exceptions

Some jurisdictions do not allow certain liability exclusions or limitations. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11.5 Assumption of Risk

You acknowledge and agree that:

You are responsible for implementing appropriate backup procedures
Data loss may occur despite our reasonable precautions
You should maintain independent records of critical information
The Service is a tool to assist your operations, not a replacement for professional judgment

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ReuseApp, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

Your use or misuse of the Service
Your violation of these Terms
Your violation of any rights of third parties
Your violation of applicable laws or regulations
User Content you submit to the Service
Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before filing a claim, you agree to contact us at [legal@reuseapp.com] and attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

13.2 Governing Law

These Terms are governed by the laws of the State of [STATE], without regard to conflict of law principles.

13.3 Arbitration Agreement

Any dispute arising out of or related to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Arbitration Terms:

Location: [CITY, STATE]
One arbitrator selected according to AAA rules
Each party bears its own attorneys' fees and costs
Arbitrator's decision is final and binding
Judgment on the award may be entered in any court with jurisdiction

13.4 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in court to:

Prevent infringement of intellectual property rights
Prevent unauthorized access to the Service
Enforce obligations that cannot be adequately remedied through arbitration

13.5 Class Action Waiver

YOU AND REUSEAPP AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.6 Small Claims Court

Either party may bring an individual action in small claims court as an alternative to arbitration, provided the claim qualifies for small claims jurisdiction.

14. TERMINATION

14.1 Termination by You

You may terminate your account at any time by:

Canceling your subscription through account settings
Contacting us at [support@reuseapp.com]

14.2 Termination by Us

We may suspend or terminate your account:

For violation of these Terms
For nonpayment
For extended inactivity (with 30 days' notice)
For conduct that harms or may harm other users or the Service
If required by law or legal process
At our discretion with 30 days' notice

14.3 Effect of Termination

Upon termination:

Your right to access the Service immediately ceases
Outstanding fees become immediately due and payable
Your data is retained for 90 days before permanent deletion
Sections of these Terms that by their nature should survive will continue to apply

14.4 No Refund Upon Termination

Termination does not entitle you to a refund of prepaid fees except:

Termination by us without cause (prorated refund of unused period)
As otherwise required by law

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and ReuseApp regarding the Service.

15.2 Amendments

We may modify these Terms at any time by:

Posting updated Terms on our website
Notifying you via email or Service notification
Requiring acceptance for material changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.4 No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms at any time without restriction.

15.6 Independent Contractors

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and ReuseApp.

15.7 Notices

Notices to you may be sent to the email address associated with your account. Notices to us should be sent to:

ReuseApp
Attn: Legal Department
[Address]
[City, State ZIP]
Email: legal@reuseapp.com

15.8 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any restricted country.

15.9 Government Users

If you are a U.S. government entity, the Service is "Commercial Computer Software" and "Commercial Computer Software Documentation" as defined in FAR 12.212 and DFARS 227.7202. Use is subject to these Terms.

16. CONTACT INFORMATION

For questions about these Terms, please contact us:

Email: legal@reuseapp.com
Support: support@reuseapp.com
Phone: [Phone Number]
Address:
ReuseApp
[Street Address]
[City, State ZIP]

17. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.